Frequently asked questions

BEFORE SENDING

  • How to send a parcel?

    1. Register the parcel on our website

    Select a convenient shipping method, fill in an electronic shipment form and pay for the delivery online.

    2. Prepare your package for sending

    Pack the goods you wish to send in a cardboard box and secure it with adhesive tape. Fill any free space in the packaging with crumpled paper or bubble wrap.

    3. Send your package

    Take your package to a selected service point or parcel locker or wait for a courier. Pay attention to the instructions you receive in the e-mail message confirming your order. Certain shipping options require printing out a shipping label.

    After sending your parcel track the delivery status online A detailed description of the different shipping methods can be found in How to send

  • How much does it cost to send a package?

    The delivery price depends on the selected shipping method, country of delivery, as well as the weight and dimensions of the package. The exact price of a service can be found by using the delivery cost calculator available on our website or the Price List.

  • How do I pay for postage?

    meestpost.com offers various online payment methods. You can pay postage using fast transfer systems such as PayU, a payment card or traditional transfer.

  • To which towns/cities in Ukraine can I send a parcel?

    We deliver parcels to all towns/cities in Ukraine, including the smallest ones, excluding occupied territories.

  • Will I have to pay customs duty and VAT?

    For deliveries to countries outside the European Union, the recipient may be obliged to pay customs duty and VAT.

    For deliveries to Ukraine, parcels with a total weight of up to 50 kg and a total declared value of up to EUR 100, delivered on the same day to a single recipient, are exempt from customs and tax charges. So, if your parcel does not exceed these parameters, there should be no need to pay customs duty and tax.

  • How to correctly declare package contents?

    If you’re sending a package within the European Union, you need only describe the contents of the parcel in general terms.

    For packages leaving the EU customs area, a more detailed declaration of the contents is required – a so-called customs declaration.

    In the customs declaration, specify the category of the goods which best describes the contents of your package (e.g. sweets, clothes, cosmetics) and specify their value and weight. If you’re sending goods of various categories in one package, describe them under individual headings.

  • Is it possible to receive an invoice for a delivery?

    An invoice is sent automatically together with the confirmation of shipment. If you’re sending goods outside the European Union and need a document confirming exit (message IE-599), before sending the parcel, please contact the Customer Service Department to determine the manner of shipment and the cost of organizing an export procedure. For standard services, we do not handle the confirmation of export (IE-599).

  • How long does it take to deliver a parcel from the time it is sent?

    The time of delivery depends on the country of dispatch and the country of delivery. For deliveries within the European Union, the estimated time of delivery is 2–5 business days. Parcels sent to Ukraine are delivered to recipients within 4–10 business days, and delivery times are also dependent on the operations of the customs offices in Ukraine. The estimated time of delivery is presented on our website when selecting shipment and delivery options.

  • How to prepare a package for shipping?

    Pack the goods in a cardboard box and tape it up, preferably all around, with wide adhesive tape. The packaging should protect the contents against external factors. To prevent the goods from moving around, fill up any empty spaces inside the box with crumpled paper, bubble wrap or some other filler.

  • What documents should I enclose with my parcel?

    The electronic shipment form allows a label with the recipient’s address details and a declaration of contents to be generated online and enclosed with a parcel in the operating warehouse of Meest Polska. You don’t need to include any documents in your parcel. If required by the chosen shipping method – attach the shipping label you’ve received from Meest Post on your parcel.

RESTRICTIONS

  • What are the maximum dimensions and maximum weight of a parcel?

    The maximum dimensions and weight of a parcel depend on the country of dispatch and the country of delivery as well as the selected manner of shipment and form of delivery. Once you have provided the basic information about your parcel in the calculator on meestpost.com, all the available dispatch options will be displayed, together with information about restrictions pertaining to dimensions and weight.

  • Can I send a parcel weighing more than 30 kg?

    On meestpost.com you can only send parcels which weigh 30 kg or less. If you need to send goods which weigh more, or are of a non-standard size and you cannot split them into smaller packages, please contact the Customer Service Department to find out what the options are for organizing a delivery and to prepare an individual quote.

  • What can’t I send by post?

    Go to the section Prohibited goods to see the list of goods which can’t be sent by post.

AFTER SENDING

  • How can I check the status of my parcel?

    You can check the status of your parcel by entering the number in the search box on our parcel tracking website.

  • What will happen to a parcel if the recipient refuses to accept it?

    If the recipient refuses to accept a parcel or pay customs duty and VAT (if calculated), the parcel will be returned to the sender at his expense, which is the equivalent of the basic delivery price. In addition, the sender will have to pay a service charge for procedures related to importing the parcel to the European Union, and all customs and tax dues arising on the import. The amount of the service charge varies depending on the reasons for returning a parcel, and the customs duty and taxes depend on the rates currently applicable in the country to which the goods are being imported. A list of all extra charges can be found in the Price List.

  • What should I do if my parcel is lost or damaged?

    In such situations, you have the right to file a complaint. We encourage you to use the form in the Complaints tab on our website. If your parcel is damaged, you will also have to fill out a damage report at the courier’s which delivered the parcel or at the point from which the parcel was collected. If the damage to the goods was noticed only after the package was opened, a damage report should be filled out and a complaint filed within 7 days from the date of receipt of the parcel.

  • How can I file a complaint?

    Complaints can be filed via a complaint form available on our website, in the Complaints tab. The complaint should identify the person lodging the complaint (name and surname, contact details), the number of the parcel to which the complaint relates, the reason for the complaint and the expectations of the person lodging it.

    According to the applicable Postal Law, the postal operator providing services in foreign trade has 3 months to pay the compensation or inform about the non-recognition of the complaint. Nevertheless, the expected time for considering the complaint is 30 days.

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