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BEFORE SENDING

• What services does Meest Post offer?

  Meest Post Sp. z o.o. provides parcel delivery services:

  • C2C — from a private individual to a private individual

  • B2C — from a small or medium-sized business to an end customer

  We operate within the European Union and also deliver parcels:

  • from the EU to Ukraine

  • from Ukraine to Poland

  • from Poland to the USA, Canada, and the UK

• How to send a parcel?

  1. Register the parcel on our website

  Select a convenient shipping method, fill in an electronic shipment form and pay for the delivery online.

  2. Prepare your package for sending

  Pack the goods you wish to send in a cardboard box and secure it with adhesive tape. Fill any free space in the packaging with crumpled paper or bubble wrap.

  3. Send your package

  Take your package to a selected service point or parcel locker or wait for a courier. Pay attention to the instructions you receive in the e-mail message confirming your order. Certain shipping options require printing out a shipping label.

  After sending your parcel track the delivery status online A detailed description of the different shipping methods can be found in How to send

• How much does it cost to send a package?

  The delivery price depends on the selected shipping method, country of delivery, as well as the weight and dimensions of the package. The exact price of a service can be found by using the delivery cost calculator available on our website or the Price List.

• How do I pay for postage?

  meestpost.com offers various online payment methods. You can pay postage using fast transfer systems such as PayU, a payment card or traditional transfer.

• How many packages can I send within one order?

  You can register and ship only one package or envelope per order. If you have more packages to send to one recipient, register each one separately. For each shipment (i.e. package or envelope) registered on Meest Post, you will receive a unique number that will be used for its identification and tracking.

• Will I have to pay customs duty and VAT?

  When sending parcels within the European Union, no customs formalities or fees apply. Such parcels are handled in the same way as domestic shipments.

  However, when delivering a parcel to a country outside the European Union, the recipient may be required to pay customs duties and VAT.

  In our service, it is possible to send parcels to the following countries where customs limits apply:

  • Ukraine — up to 150 EUR,

  • Canada — up to 20 CAD,

  • United States — gifts sent to relatives or friends, valued at up to 100 USD per recipient per day, are exempt from tax and duty,

  • United Kingdom — up to 39 GBP.

  ⚠️ Note: If the value of the shipment exceeds the specified limits, the recipient will have to pay customs duties and VAT in accordance with the laws of the destination country.

• How to correctly declare package contents?

  If you’re sending a package within the European Union, you need only describe the contents of the parcel in general terms.
  For packages leaving the EU customs area, a more detailed declaration of the contents is required – a so-called customs declaration. In the customs declaration enter the first 3 letters of the product name and select the product from the drop-down list If your product is not on the list, write to us – we will supplement the database of supported goods

• What is volumetric weight and why may the price of a parcel change when parcel dimensions change?

  The volumetric weight represents the volume of the parcel and is taken into account when estimating the delivery price. If a parcel weighs little but is large, the cost of delivery will be affected by the amount of space it takes up during transport. In the event that the volumetric weight (calculated according to the formula: length x width x height of the parcel / 5000) is greater than the actual weight of the parcel, you will see the price for the volumetric weight. 

• How long does it take to deliver a parcel from the time it is sent?

  The delivery time depends on the country of origin and the destination country of the parcel. For deliveries within the European Union, the estimated delivery time is 2–5 business days. Parcels sent to Ukraine are delivered from 4 business days, although the final delivery time also depends on customs clearance procedures in Ukraine. The estimated delivery time is displayed on the website when selecting the shipping and delivery options.

• How to prepare a package for shipping?

  Pack the items you are sending in a cardboard box and seal it, preferably all around, with wide adhesive tape. The packaging should protect the contents from external factors. To prevent items from moving inside the package, fill the empty spaces in the box with crumpled paper, bubble wrap, or another filler. If you are sending documents or other papers, pack them in a courier envelope.

• What documents should I enclose with my parcel?

  The electronic shipment form allows a label with the recipient’s address details and a declaration of contents to be generated online and enclosed with a parcel in the operating warehouse of Meest Polska. You don’t need to include any documents in your parcel. If required by the chosen shipping method – attach the shipping label you’ve received from Meest Post on your parcel.

• The recipient's address on the label is different from the one I provided. What should I do?

  If you have chosen a shipping method that requires printing an address label and the recipient's address is ul. Inwestycyjna 6, Straszęcin, you don't have to worry. This is the address of the Meest warehouse, where a new label with the correct recipient's address in the destination country will be affixed to the shipment.If the recipient's address is different from the address of the warehouse or the one you provided during parcel registration or you noticed a mistake, please contact the Customer Service: info@meestpost.com.

• I’m planning a move. When is the best time to send a parcel to my new address?

  Do not leave booking the courier until the last minute. Keep in mind that sometimes the courier may arrive, for example, on the second business day after the order has been placed. There are also situations when the courier cannot find the address and cancels the order. In such a case, even if you inform us and we rebook the courier, they will not be able to collect the parcel on the same day.

  Therefore, when planning a move, make sure to send your parcel in advance, or arrange with someone who will be able to meet the courier and hand over the package after your departure.

  IMPORTANT: Do not leave your parcel unattended in front of the door or in the stairwell. In such cases, Meest Post does not take responsibility for its safety.

• Can I pay for the parcel in cash to the courier upon dispatch?
  The courier does not collect payment for delivery.The service fee must be paid online when registering the shipment on the website.If you prefer to pay in cash or by payment card without providing card details, you can send your parcel at one of Meest’s partner drop-off points.
• When can I expect the courier?
  The courier will collect the parcel on the next business day after the payment is credited, i.e. it won't always be the day after registering the parcel on the website. Courier collections take place from Monday to Friday, from 9:00 to approx. 17:00. Couriers can contact the sender by phone or SMS to confirm the time of receipt of the shipment. Additional information can be found in the order confirmation email.
• Do I need a Meest Post account to send a package?

  To send a parcel, you don’t need to have an account in our service. Simply place an order online without registration.
  However, having an account is worthwhile, as it offers additional benefits, such as:

  • access to the history of all your orders,

  • the ability to save address books,

  • access to special offers under the Loyalty Program,

  • use of ready-to-go shipment templates

• Can I send several parcels at the same time and pay for delivery collectively?
  No. Each shipment must be declared and paid for separately. However, if you have a user account, you can send shipments faster by using the address book or shipment templates without having to enter data from the beginning for each subsequent shipment.
• Is it possible to receive an invoice for the shipment?
  The invoice is sent automatically together with the confirmation of shipment to the e-mail address provided when placing the order.
• Can I send an envelope with documents?
  Yes, but it should be a special cardboard envelope that will protect the contents of the shipment. You can also use a flat box. Envelopes and boxes in various sizes can be found, for example, in the offices of Poczta Polska.Check if you are planning to send documents approved for shipping: https://www.meestpost.com/prohibited-goods
• What value of the parcel should I specify if I send a gift?
  Regardless of whether it is a gift or not, enter the true (market) value of the goods in the package.
• Can I send a package in a bag?
  No. Each package must have a cardboard packaging that will protect it from damage during transport. If you don't know where to get a carton, we suggest going to your local store as they can often get cartons free of charge. Cardboard packaging can also be purchased at Poczta Polska outlets, points of our partner EPAKA and via eSklep Poczta Polska
• Can I use express air delivery?

  Unfortunately, this option is not available. The express delivery service is not offered within Meest Post.

• Can I expedite delivery for an additional fee?
  Unfortunately, there is no such possibility.
• What is the cost of a call to the hotline?
  The connection fee is in accordance with your operator's tariff.
• Will I have to pay duty and tax when sending a parcel from Ukraine to Poland?
  Meest Post does not handle shipments in the Ukraine-Poland direction, the value of which exceeds EUR 44.90. If the value of your parcel exceeds this amount, it will be returned to the Sender at the stage of inspection in Lviv.
• Can I send a passport from an EU country to Ukraine?
  Identification documents such as passports or ID cards are included in the list of items prohibited in postal items sent from European Union countries to Ukraine. Meest Post is not responsible for the documents sent - you send them at your own risk.
• Can I order a courier to a hotel address?
  Please be informed that there may be difficulties with ordering a courier to a temporary address, particularly to hotels, guesthouses, student dormitories, hostels, medical and sanatorium facilities, as well as to fairs, exhibitions, or beaches. These difficulties arise due to restrictions on free access to the specified establishments or locations.  
• Can I provide a sender’s or recipient’s phone number with a code different from the one appropriate for the country of sending/deliver, for example a Polish phone number of a recipient in Italy?
  Sending an SMS or having a voice conversation with the courier is only possible if the customer provides the correct phone number corresponding to the country of the order fulfillment (for example, a number with the code +39 for Italy). Unfortunately, providing a different number may cause difficulties with pick-up or delivery of the parcel.
• How can I send a parcel to Ukraine with a value over 150 EUR?
   If the value of the goods in the shipment exceeds 150 EUR, the recipient in Ukraine will have to pay customs duties and taxes. If you want to send such a parcel, register at www.meestpost.com, complete the details in your account and contact the Meest Post customer service department (info@meestpost.com). In response, you will receive a declaration regarding your obligations related to sending higher value shipments, which must be completed, signed and sent as a scanned copy to our e-mail. After receiving the declaration, we will be able to enable your account to register shipments to Ukraine with a value exceeding 150 EUR.
• Do you offer cash-on-delivery service?

  No, we do not provide a cash-on-delivery (COD) service.

• What parcels can I send via Meest Post?

  Parcels up to 30 kg and dimensions up to 60×120×60 cm can be sent with Meest Post.

  You can send personal parcels to family, friends, or customers, such as:

  • clothing

  • everyday items

  • gifts

  • small electronic devices

  • personal belongings

  Also allowed are strollers, wheelchairs, light furniture, sports equipment, bicycles, household appliances, etc., provided they do not exceed the stated limits.

• What are the restrictions regarding parcel contents (prohibited or high-risk items)?

  It is not allowed to send alcohol, tobacco products, identity documents, cash, pet food, and other items.

  The full list of prohibited items can be found here: https://www.meestpost.com/en/pl/prohibited-goods 

• What affects the shipping cost?

  The delivery cost of a parcel depends on its actual and volumetric weight, dimensions, as well as the method of sending and receiving it (e.g., by courier, at a branch, or parcel locker).

  You can calculate the price yourself using the online calculator on our website: https://www.meestpost.com/en/pl/send-parcel 

AFTER SENDING

• How can I check the status of my parcel?

  You can check the status of your parcel by entering the number in the search box on our parcel tracking website.

• What will happen to a parcel if the recipient refuses to accept it?

  If the recipient refuses to accept a parcel or pay customs duty and VAT (if calculated), the parcel will be returned to the sender at his expense, which is the equivalent of the basic delivery price. In addition, the sender will have to pay a service charge for procedures related to importing the parcel to the European Union, and all customs and tax dues arising on the import. The amount of the service charge varies depending on the reasons for returning a parcel, and the customs duty and taxes depend on the rates currently applicable in the country to which the goods are being imported. A list of all extra charges can be found in the Price List.

• What should I do if my parcel is lost or damaged?

  In such situations, you have the right to file a complaint. We encourage you to use the form in the Complaints tab on our website. If your parcel is damaged, you will also have to fill out a damage report at the courier’s which delivered the parcel or at the point from which the parcel was collected. If the damage to the goods was noticed only after the package was opened, a damage report should be filled out and a complaint filed within 7 days from the date of receipt of the parcel.

• How can I file a complaint?

  Complaints can be filed via a complaint form available on our website, in the Complaints tab. The complaint should identify the person lodging the complaint (name and surname, contact details), the number of the parcel to which the complaint relates, the reason for the complaint and the expectations of the person lodging it.

  According to the applicable Postal Law, the postal operator providing services in foreign trade has 3 months to pay the compensation or inform about the non-recognition of the complaint. Nevertheless, the expected time for considering the complaint is 30 days.

• What is the average delivery time (transit times)?

  Delivery time depends on the country of destination. If a parcel is sent from EU countries to Ukraine, customs clearance should also be taken into account — sometimes it may delay delivery due to additional inspection.

  Here are the delivery times for the most popular destinations:

  • Ukraine – Poland — from 9 business days

  • Poland – Ukraine — from 4 business days

  • Poland – Germany — from 3 business days

  • Poland – Czechia — from 3 business days

  • Poland – Italy — from 3 business days

  • Poland – France — from 3 business days

  • Germany – Ukraine — from 4 business days

  • Czechia – Ukraine — from 5 business days

  • France – Ukraine — from 7 business days

  • Italy – Ukraine — from 5 business days

  • Spain – Ukraine — from 5 business days

  • Netherlands – Ukraine — from 6 business days

  You can check the estimated delivery time for other destinations during parcel registration in the order form.

• What to do if parcel tracking stops updating?

  First of all — don’t worry. Sometimes status updates may take 1–2 days. This is normal when the parcel is in transit or undergoing customs clearance.

  If the status hasn’t changed for more than 48 hours, please contact us:

  📧 info@meestpost.com 

  📞 +48 22 113 40 54

  💬 social media: @Meest_Polska

• Can I change the delivery address after placing an order?

  Yes, of course. If you want to change the delivery address, contact us in any of the following ways:

  📧 info@meestpost.com

  📞 +48 22 113 40 54

  💬 social media: @Meest_Polska

  Be sure to provide the parcel number and the new delivery address.

• What happens if a parcel is lost or returned — is compensation provided?

  If a parcel or its contents are damaged or lost during transport, Meest Post provides compensation in accordance with our terms.

  ⚠️ Important: Compensation only applies to contents that are allowed for shipment under our service regulations.

• Customer service contacts in individual countries:

  • Poland: +48 22 113 40 54, info@meestpost.com

  • Ukraine: +48 22 113 40 54, info@meestpost.com 

  • Germany: +49 2662 9609983, info@meestpost.com 

  • Czechia: +420 296 330 744, info@meestpost.com

• Will the recipient be notified about the parcel’s arrival?

  Yes, the recipient will receive both an email and SMS notification to the phone number provided.

• What if the recipient didn’t collect the parcel on time?

  Please contact our customer service team, provide the parcel number, and we will give you all the up-to-date information regarding the next steps.

• Is compensation provided in case of delivery delays?

  Yes, we refund the delivery cost if the delivery time exceeds 14 calendar days.

• Can I get a copy of the delivery confirmation document (proof of delivery)?

  Yes, for shipments within the European Union we can provide delivery confirmation.

  For shipments to Ukraine, the availability of such a document depends on the selected delivery method.

• Can the same parcel be resent free of charge if it wasn’t collected?

  If the parcel was not delivered due to the fault of Meest Post or our partners — we will redeliver it free of charge.

  If the non-delivery was caused by the sender or recipient — redelivery is subject to a fee.

• What is the refund procedure if delivery did not take place?

  If delivery was not completed, you need to fill out the withdrawal form for service provision. You can find the form at the link provided. The refund will be processed within 14 business days.

• Where to report if an employee refused to accept a parcel or the service was performed incorrectly?

  If such a situation occurs, please contact us:

  📞 +48 22 113 40 54

  📧 info@meestpost.com

RESTRICTIONS

• What are the maximum dimensions and maximum weight of a parcel?

  The maximum dimensions and weight of a parcel depend on the country of dispatch and the country of delivery as well as the selected manner of shipment and form of delivery. Once you have provided the basic information about your parcel in the calculator on meestpost.com, all the available dispatch options will be displayed, together with information about restrictions pertaining to dimensions and weight.

• Can I send a parcel weighing more than 30 kg?

  On meestpost.com you can only send parcels which weigh 30 kg or less. If you need to send goods which weigh more, or are of a non-standard size and you cannot split them into smaller packages, please contact the Customer Service Department to find out what the options are for organizing a delivery and to prepare an individual quote.

• What can’t I send by post?

  Go to the section Prohibited goods to see the list of goods which can’t be sent by post.

• Does the recipient of the package have to pay customs duties and VAT?
  Customs formalities and fees do not apply when sending parcels within the European Union. Such shipments are treated the same as domestic shipments. On the other hand, when delivering a parcel to a country not belonging to the European Union, the recipient may be required to pay customs duties and VAT. In the case of delivery to Ukraine, shipments with a total weight of up to 50 kg and a total declared value of up to EUR 150, delivered on one day to the address of one Recipient, are exempt from customs and tax fees. However, if the shipment contains goods of a higher value, the Recipient will be required to pay the applicable taxes in Ukraine.
• To which cities in Ukraine can I send a parcel?
  Currently, you can send a float to any location in Ukraine, except for areas temporarily occupied by the Russian Federation and places where active hostilities are taking place. You can check the availability of delivery at https://www.meestpost.com/delivery
• Is it possible to send, for example, a TV set, computer, laptop, telephone in a package?

  Yes, you can, but make sure to use secure packaging. Items made of fragile materials are included in the list of goods that are not eligible for compensation in case of loss, damage, or delayed delivery.

  The full list can be found here: https://www.meestpost.com/en/pl/prohibited-goods 

  Also, keep in mind that if customs estimates the value of the items in the shipment at more than 150 euros, they will be subject to tax, and the recipient in Ukraine will be required to pay this amount.

• How many kilograms of food can be sent in one package to Ukraine?
  In one package to Ukraine, you can send up to 10 kg of food packed in the original manufacturer's packaging.
• What happens if the shipment contains prohibited goods?

  If you send prohibited goods in a package, the package will be returned to you at your expense, according to the price list indicated on the website at the following link: https://www.meestpost.com/en/pl/price-list. Before shipping, read the list of prohibited goods https://www.meestpost.com/prohibited-goods

• Can I send pet food to Ukraine?

  No, the pet food is on the list of prohibited items that cannot be transported to Ukraine. If you send a prohibited item in the package, the package will be returned to you. The sender covers the cost of return, according to the price list indicated on the website at the following link: https://www.meestpost.com/en/pl/price-list

• Is it allowed to send medicines or vitamins?

  Yes, sending medicines, vitamins, and dietary supplements (BADS) from EU countries to Ukraine is allowed, but with several important conditions:

  • The product must be in its original factory packaging.

  • It must have a valid expiration date.

  • Only a small quantity for personal use is allowed.

  • If it is a prescription medicine, it is recommended to include a copy of the doctor’s prescription.

   Note: The final decision on whether the item is allowed is made by the Ukrainian customs authorities.

• Can I send alcohol or tobacco as a gift?

  No. Alcoholic beverages, tobacco products, and e-cigarette liquids are prohibited for shipment, even as gifts. These items are subject to customs control and are not allowed under Meest Post services.

• Are there restrictions on the quantity of identical items?

  Yes. We recommend sending no more than 5 units of the same item in one parcel. If this limit is exceeded, customs may classify the parcel as a commercial shipment, which may result in additional checks, taxes, or parcel delays.

• Is it allowed to send cosmetics / perfumes / hygiene products?

  Yes, sending cosmetics, hygiene products, creams, shampoos, toothpaste, etc., is allowed.

  However, perfumes, deodorants, nail polish, aerosols, or other items containing alcohol or explosive substances are prohibited due to safety risks during transportation.

• What to do if the parcel is stopped at customs due to its contents?

   If customs stops the parcel for inspection or finds prohibited contents, contact our support team as soon as possible. We will provide detailed information about the current status and explain the next steps.
  ⚠️ If the goods are confiscated by customs, Meest Post cannot be held responsible for the loss of contents if they were prohibited.

  📩 info@meestpost.com 

  📞 +48 22 113 40 54

  📲 @Meest_Polska

• Are there restrictions for children’s products (baby food, toys, etc.)?

  Sending children’s products is allowed but with some caveats:
  ✅ Toys, clothing, books, accessories — can be included without restrictions.
  ⚠️ Baby food, milk formulas, purees — we do not recommend sending, as these items may be confiscated by customs due to food regulations.

  Before sending, it is recommended to check with our support team regarding the admissibility of specific items.